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Order Processing & Shipping Times
All orders are processed in 7-14 business days. You'll received a shipping notice once your order has shipped. If you need an order on, before, or after a certain date please contact us before placing your order to make certain we can accommodate.
Shipping ChargesWe now ship to all major countries and utilize Priority and First Class mail for all shipments. This guarantees that your Spoonfudge! will arrive within a few business days (US) and within a few weeks to Canada or other International destinations (we are not responsible for any slowdown at the border). All shipping turn around times below are ESTIMATES found on the United States Postal Service site which have been adjusted from experience. They do not always reflect the actual amount of time it takes for a product to arrive. All rates are calculated instantly based on the weight of your order.
United States (all 50 states and all APO/FPO)
Payments AcceptedWe prefer Paypal. However, you can pay with your credit or debit card at the Paypal login screen, no Paypal account needed. Checks and money orders can be accepted in select cases; email for details.
Once you leave the shopping cart and arrive at Paypal, you'll see the following next to the login area.
Click on "continue" to finalize your payment with your CC.
If you pay via e-check and it hasn't cleared then your product won't ship. In the event that we've already shipped your package and we receive an unjustified charge back or other situation in which your funds are removed from our account then we will turn you over to our collections agency and/or the appropriate legal organizations...you will be liable for all collections and legal fees. We don't even like going into this kind of detail but as of recent, we are receiving more and more fraudulent orders and, as a small business, must take any and all necessary precautions.
Shipping ErrorsWe are not responsible for packages being sent to outdated or incorrect addresses. Please double-check to verify that the shipping address is current and correct. Should a package be returned to us due to an addresses error on your part, you will be responsible for any re-shipping charges to send it out again.
Cancellations/ChangesOrders are processed and payment taken at time of order. Because we base our production schedules around order we receive, there are no cancellations. Once your order is placed, you have committed to purchasing the Spoonfudge!.
Order ErrorsYou are responsible for verifying your order for correctness and accuracy. If you have any concerns or questions about an order, please contact us prior to completing it so we can help you make sure everything is correct.
Returns/RefundsWe do not offer refunds or allow returns on Spoonfudge! Please keep this in mind when placing an order.
If you have received an item you did not order, please contact us and we'll make arrangements to send out the proper item immediately. You may keep the item you received in error, with our apologies.
If your item is damaged in transit or never appears, please inform us within 5 business days of original shipment (if you purchased insurance) and we will start a claim with the appropriate organization.
Shelf LifeSpoonfudge! currently has a shelf life of 1 month. While our test jars sometimes last longer, the flavor and creaminess begins to suffer. Plus, who lets Spoonfudge! sit for a month anyhow?!?
Long Term StorageSpoonfudge! should be kept in a cool, dark place no matter when you plan to indulge. However, if you'd like to indulge in Spoonfudge! after the one month shelf life, you'll want to FREEZE your Spoonfudge! before the one month shelf life is up. Once your Spoonfudge! has been frozen, it should stay that way until you are ready to consume it. When you are ready to consume Spoonfudge! you'll want to place it in your refrigerator for defrosting and then allow it to come to room temperature on the counter. Once your Spoonfudge! has reached room temperature, you should consume it immediately! Do not allow it to sit.
When possible, we suggest consuming your Spoonfudge! as soon as you receive it for an optimum experience.
Charities You've Helped Donate ToSusan G. Komen for the Cure
Make a Wish Foundation
International Dementia Research Foundation
Fundraising, Wholesale, and Custom Orders! (Great Wedding Favors!!!)For information on fundraising with Spoonfudge! please click HERE.
For information regarding Wholesale and Custom Orders please click HERE.
SubstitutionsIn select cases we may substitute an item you order for another in an effort to ship your order out on time. We try to avoid these situations at all possible costs but sometimes we just can't. If your order received substitutions, we will contact you as soon as possible to inform you of them.
We reserve the right to refuse service to any person we choose at any time and without notification.